This is the Limited Warranty for the following Battle Born Batteries Products:
10 Year-Limited Warranty
- BB10012
- BB10012H
- BB10012i
- BB10012iH
- BBGC2
- BBGC2H
- BBGC2i
- BBGC2iH
- BBGC3
- BBGC3H
- BBGC3i
- BBGC3iH
- BB1250
- BB1250H
- BB1275
- BB1275H
- BB5024
- BB5024H
- BB8D
- BB8DH
2-Year Limited Warranty
Our Limited Warranty applies only to products sold and shipped within the US
and Canada. In the unlikely event you are having an issue with one of our
batteries, your product has a 10-year manufacturer’s defect warranty from
the date of purchase. This warranty does not cover negligence or misuse of
the battery. If it is deemed that the battery was used improperly, you will be
subject to a $150 an hour repair charge plus parts and shipping.
LIMITED WARRANTY
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO
HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. A LINK TO THE LIMITED
WARRANTY CAN ALSO BE FOUND IN THE DOCUMENTATION WE PROVIDE WITH THE
PRODUCT. WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCT
WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP.
WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING
WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY
LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR OR
REPLACEMENT AS DESCRIBED BELOW IN THIS WARRANTY STATEMENT.
WHO MAY USE THIS WARRANTY?
Dragonfly Energy Corp (“we”) extend this limited warranty only to
the consumer who originally purchased the product (“you”), and only to
products sold in the U.S. and Canada. It does not extend to any subsequent
owner or other transferee of the product, nor does it extend to batteries
outside of the U.S. and Canada.
WHAT DOES THIS WARRANTY COVER?
This limited warranty covers defects in materials and workmanship of LiFePO4
deep cycle batteries (the “product”) for the Warranty Period as defined below.
WHAT DOES THIS WARRANTY NOT COVER?
This limited warranty does not cover any damage due to: (a) transportation;
(b) storage; (c) improper use; (d) failure to follow the product instructions or
to perform any preventive maintenance; (e) modifications; (f) unauthorized
repair; (g) normal wear and tear; or (h) external causes such as accidents,
abuse, or other actions or events beyond our reasonable control. We will not
pay for shipping and handling fees to return the repaired or replacement
product to you whether we elect to repair or replace the defective product;
you are responsible for shipping and handling.
WHAT IS THE PERIOD OF COVERAGE?
This limited warranty starts on the date your purchase is shipped to you, and
lasts for ten (10) years (the “Warranty Period”). The Warranty Period is not
extended if we repair or replace the product. We may change the availability
of this limited warranty at our discretion, but any changes will not be
retroactive.
WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?
With respect to any defective product during the first eight years of the
Warranty Period, we will, in our sole discretion, either: (a) repair or replace
such product (or the defective part) free of charge.
With respect to any defective product during the last two years of the
Warranty Period, we will, in our sole discretion, either: (a) repair or replace
such product (or the defective part) free of charge or (b) provide a new
product discount of thirty percent (30%) of the price listed at the time your
RMA is issued should you choose to replace the irreparable product. You will
have thirty (30) days from the date we notify you that the product is
irreparable to use your discount to purchase a replacement product. We will
pay for shipping and handling fees to return the repaired product to you; you
will pay customary shipping charges if the product is irreparable and
replaced at a discount.
All returns must include (1) a copy of your original receipt for the purchase, (2)
a letter from you referencing the RMA number with a description of the
problem, (3) your contact information including phone number and shipping
address.
You are responsible for all the cost of return shipping and handling, and any
related claims that may arise.
WHEN SHIPPING BACK YOUR WARRANTY ITEM IF ALL INFORMATION IS NOT
INCLUDED OR IF ANY STEPS ARE MISSED, YOU WILL BE RESPONIBLE FOR SHIPPING
COSTS.
LIMITATION OF LIABILITY
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND
OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY
SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU
FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE
LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR
LOSSES, WHETHER DIRECT OR INDIRECT. SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
OBTAINING WARRANTY SERVICE. To obtain warranty service, you must contact our customer service team via telephone at 571-350-0146, or via email at info@solarguyspro.com. If our customer service team determines that this is a warranty matter, they will give you a Return Material Authorization ("RMA") number. You must properly package the product, clearly marking the RMA number on the package and including proof of your purchase date with the product. You must then send the product by mail or courier, with shipping costs paid by you, to RICH SOLAR at 5550 Jurupa St Ontario, CA 91761. We will process your return and send your repaired or replacement product to you at our expense for products being shipped to locations in North America. For products purchased or being shipped outside of North America, please contact the local distributor from whom you purchased the product, or email info@solarguyspro.com to obtain further distributor information.
