REFUND & RETURN POLICY
Thank you for your purchase from 'Solar Guys Pro.' We hope you are satisfied with your purchase. However, we understand that situations may arise where you need to return or exchange a product. Please review the following return and refund policy for a clear understanding of our procedures.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To initiate a return, please contact our customer service at info@solarguyspro.com to obtain a Return Merchandise Authorization (RMA) number. Once you have your RMA number, securely package the item in its original packaging, include the proof of purchase, and a completed Return Form. Ship your return to the following address:
7918 Jones Branch Dr
4th Flr-#290
McLean, VA 22102
Please note that you will be responsible for all return shipping charges, and we strongly recommend using a trackable shipping method.
Cancellations & Refunds: At Solar Guys Pro, we pride ourselves on having one of the best return policies in the industry. You can cancel your order at any time before it ships free of charge, with exceptions such as custom orders (see below). If you have any questions, please contact us at info@solarguyspro.com or call us at (US)(571) 350-0146
Cancellations (Before Order Ships): If you need to cancel an order, please contact us as soon as possible so we can process a full refund before your order leaves our warehouse. Reach our agents during business hours at (US)(571) 350-0146, use the chat in the bottom right, or email info@solarguyspro.com.
Cancellations of Custom Orders: Custom or made-to-order products cannot be canceled or refunded, as they are produced specifically for your order. These units are custom-made to your specifications and begin production upon your order. Your warranty ensures a fully functional and operational product. If you are unsure whether your order is custom or made to order, please contact us for clarification. All sales are final for custom-made and made-to-order products.
REFUNDS
After receiving your return and inspecting the condition of the item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
If you need to exchange your product, you may do so, with shipping costs being your responsibility throughout the returns and exchange processes.
Customer Remorse: In the case of returns due to customer remorse, customers are required to pay the actual cost of shipping along with a 25% stocking fee.
Defective Products: For defective or damaged products, we will not charge any fees for return or exchange.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. If the product is defective or damaged, we will not charge any fees for return or exchange.
Shipping Times:
We are committed to delivering your order as quickly as possible. Estimated shipping times are provided on the product pages. All orders are dispatched within 1-2 business days and typically delivered within 5-7 business days. However, order delays beyond our control may occur. We appreciate your patience and understanding during these challenging times.
Please Read the Following: When making a purchase from Solar Guys Pro, you acknowledge the following in the Exchange Agreement:
- You understand the importance of inspecting the package upon delivery and noting any damage, providing photos to Solar Guys Pro within 24 hours of delivery.
- You accept responsibility for the cost of return shipping and the cost of a new product when seeking a refund or exchange.
- You understand that products must be returned unopened and unused, and additional restocking fees may apply.
- If your order has left the warehouse, you are unable to receive a full refund.
- If you return your order after it has shipped, you will be responsible for paying return shipping fees and restocking fees, typically around 25%.
Damages:
Please inspect the packaging of your items upon arrival. If you notice any damage, make note of it when signing for delivery. If your items arrive damaged, send photos of the damage, box, SKU, along with a brief description of the damage to info@solarguyspro.com, and we will process an insurance claim on your behalf. For freight damage, photos and videos must be sent within 24 hours of arrival, or the claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty:
Warranties vary by manufacturer; please refer to individual product pages for details. It's important to note that warranty claims cover damages occurring over time and from use. If an item arrives damaged and is not reported within 30 days, it is not considered a warranty claim.
BOGO Promotions:
In the event of a BOGO promotion, both items must be returned for a full refund. Returning only one of the two items will result in a replacement of that item or store credit for its individual value. If your order has already shipped, you (the buyer) will also be responsible for actual return shipping charges and potentially a restocking fee, depending on the manufacturer. Refunds will be issued to the original credit card used for the purchase.
Chargebacks:
Our dedicated team of agents is here to assist you and resolve any issues. We have designed our policies to be as fair as possible and believe they are among the best in the industry. We are committed to providing the best resolution for your concerns. If you encounter any issues with your order or product, please contact us for assistance instead of filing a fraudulent chargeback. Filing a chargeback for issues we can resolve together may result in criminal liability for theft. We are here to help you, so please reach out to us before pursuing a chargeback. Thank you for choosing to shop with us!
Contact:
For any questions or concerns, please contact us at info@solarguyspro.com.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
info@solarguyspro.com
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.