Payment Policy

This Payment Policy ("Policy") outlines the terms and conditions for payment transactions between solarguyspro.com ("we," "us," or "our") and customers ("you" or "your") for purchases made on our website.

1. Payment Methods: We accept the following payment methods for purchases:

   • Credit/debit cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
   • Apple Pay: If you have an Apple device, you can use Apple Pay for a seamless checkout experience.
   • Google Pay: For Android device users, Google Pay is available as a payment option.
     
     

2. Payment Authorization: By placing an order on our website, you authorize us to charge your selected payment method for the total amount of the purchase, including applicable taxes, shipping, and handling fees, if any.

3. Currency: All prices and transactions on our website are conducted in United States Dollars (USD). If you are using a non-USD denominated credit card, your card issuer will convert the purchase amount to your local currency at their prevailing exchange rate.

4. Sales Tax: Sales tax will be applied to orders shipped to addresses within Virginia, in accordance with local tax laws. The applicable sales tax amount will be calculated during the checkout process and added to the total order value.

5. Order Verification: For security purposes, we may request additional verification before processing your order. This may include, but is not limited to, requesting a copy of your identification card, proof of address, or contacting your card issuer.

6. Order Confirmation: After completing your purchase, you will receive an order confirmation via email, including a summary of your purchase and payment details. Please review this confirmation and contact us immediately if you notice any discrepancies.

7. Payment Disputes and Chargebacks: If you believe there is an error or discrepancy in your payment transaction, please contact our customer support within 24 hours of the purchase date. We will make every effort to resolve the issue promptly and provide a suitable resolution. Chargebacks initiated without contacting us first may result in the suspension or termination of your account with us.

8. Refunds and Returns: Our refund and return policy can be found in our separate Refund Policy. Please refer to that policy for detailed information on how to request a refund and the applicable terms and conditions.

9. Payment Security: We prioritize the security of your payment information. We use industry-standard encryption and comply with Payment Card Industry Data Security Standards (PCI DSS) to safeguard your data during transmission and storage.

10. Modification of Payment Policy: We reserve the right to modify this Payment Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Policy on our website. By continuing to use our services, you acknowledge and agree to the updated Payment Policy.

 

Order Processing:

After a customer places an order, we will send a confirmation email to the email address provided. We will process the order within 1-2 business days and prepare it for shipment. All orders have an ETA of 5-7 business days. 

If you have any questions or concerns regarding our Payment Policy, please contact our customer support team at info@solarguyspro.com

7918 Jones Branch Dr 4th Flr-#290, McLean, VA 22102, USA

McLean, VA 22102

United States

Phone: (US)(571) 350-0146

info@solarguyspro.com