Shipping
Shipment processing time
All orders are processed within 3-5 business days.
The estimated delivery time is 7-10 business days.
Orders are not shipped or delivered on weekends or public holidays.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours.
If your tracking information has not been updated within 10 business days, please contact info@solarguyspro.com
Shipment Carriers
Our current primary shipping carriers are USPS and FedEx.
Shipping areas
EcoFlow orders are shipped to the contiguous United States (does not include outlying islands and overseas territories).
Shipping Information
Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided.
We do not ship to a P.O. Box or APO/FPO/DPO addresses.
Damages
If you received your order damaged, please contact EcoFlow Support within 7 business days at info@solarguyspro.com
We are not responsible for any losses, including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.
Shipping Support
For order and shipping-related inquiries, please contact us at info@solarguyspro.com
For return requests and instructions to return any products, please contact EcoFlow Support at info@solarguyspro.com
After-sale Service Contact
Email: info@solarguyspro.com
Phone: +1 (571) 350-0146
Refunds & Returns
Cancellation
Customers can request a full refund within 24 hours after placing an order on ecoflow.com.
Orders cannot be canceled more than 30 days after they are shipped.
Return
The return service is currently available to US orders only.
If you are unsatisfied with your purchase, you may return the purchased items complete in their original packing within 30 days of receiving them for an exchange or refund.
If 30 days have passed since your purchase, we cannot offer a refund or exchange.
For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items.
Please collect the package first if your order has been shipped and you want to return it. Then contact our support team via info@solarguyspro.com to obtain instructions to return.
Return Process
Contact EcoFlow Support at info@solarguyspro.com to start the return process. Please provide them with proof of purchase, such as an invoice.
You will receive instructions on how to properly pack the products and return them to us. Please make sure all components are included in the package.
Refund
After you have returned the product to our warehouse, we will issue a refund within 14 business days. You will be notified by email when your order is refunded. If you have not received the refund after 14 business days, please contact us via info@solarguyspro.com
