Epoch Batteries | Battery Meter Fuel Gauge for GC2 Batteries

ALL EPOCH BATTERIES ORDERS SHIP FREE

Shipping for In-Stock Merchandise
The usual time frame for order processing is between 1 to 3 working days. Delivery times may vary from 3 to 9 working days, depending on carrier schedules and domestic shipping paths if you are off road or in a rural area.

For Large and Bulky Orders
Solar Guys Pro provides freight shipping solutions for large orders on a first-come, first-served basis, with processing times dependent on the availability of products.

Parcel Shipping Times
The estimated shipping period for single-item orders that are in stock ranges from 1 to 3 working days, depending on your position in the order lineup. The actual arrival date of your order will be determined by the carrier selected.

Solar Guys Pro offers shipping services for eligible items based on business days (Monday to Friday), not including holidays and weekends. Your order may be split into several parcels depending on its details. Once an order is in transit, changing its route is not an option. It is crucial to double-check your delivery information, including your name, address, and contact number, before completing your order.

International Deliveries
Solar Guys Pro is equipped to handle shipments to Alaska, Hawaii, Puerto Rico, and Guam using USPS for small packages and UPS for heavier items (less than 150lbs). For more information, please reach out to our shipping team at info@solarguyspro.com.

Changes and Cancellations of Orders
You are permitted to cancel or adjust orders that have not yet shipped. For cancellations, get in touch with our Customer Service team within Solar Guys Pro's normal operating hours. If your order has not been processed or packed, there will be no cancellation fee. For orders that are packed but not shipped, changes or cancellations might be subject to a restocking fee of up to 25%. Once an order has been assigned a tracking number, no modifications can be made.

Packaging Standards
Solar Guys Pro complies with NMEA guidelines for packaging batteries, ensuring each shipment is meticulously inspected and documented for packaging integrity before departure. Pallets are securely fastened with bands, straps, and wrap to guarantee safe delivery.

Checklist for Delivery Inspection:

- Look for scuffs, tears, or damage on the exterior packaging.
- Check for crushed, missing, or damaged cones atop the batteries pallet.
- Ensure the pallet's feet are undamaged.
- Inspect for dents or punctures on or beneath the pallet's wrapping.
- Unwrap the pallet to inspect for any hidden exterior damages to the product.

Freight Shipping Times and Processing
Please regard all freight delivery estimates as approximate, with no guaranteed arrival dates. Transit times can vary based on your location and the size of your order, usually between 3 to 9 working days. Solar Guys Pro is not responsible for delays due to carrier exceptions.

For current updates on your delivery estimate, you can contact the carrier directly with your tracking number for real-time information or email the freight team at info@solarguyspro.com

Expectations for Freight Delivery
Choosing freight delivery at checkout means you will receive Curbside Delivery, where the carrier delivers your pallet to the curbside, usually near your driveway end. It's important to plan for the relocation of your goods from the delivery point as the freight

30-Day Return Policy

You have 30 days from the date of receiving your item to request a return.

Eligibility for Returns

To qualify for a return, the item must be in the same condition as when you received it, unused, and in its original packaging. A receipt or proof of purchase is required. Note that voltages and internal BMS data will be checked for any usage.

Please be aware that returns are subject to a 25% restocking fee.

To initiate a return, please contact us at info@solarguyspro.com

Damages and Issues
Inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the issue and make it right.

Exchanges
The quickest way to ensure you get what you want is to return the current item. Once the return is accepted, you can make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return and inform you if the refund has been approved. If approved, you will be refunded on your original payment method (minus the 25% restocking fee). Please note that it may take some time for your bank or credit card company to process and post the refund.

Return Shipping
If you need to return a battery to Epoch Batteries, it must be shipped in a UN-approved lithium-ion shipping box. If you do not have the original packaging, Epoch Batteries can provide the necessary packaging. The cost for this service for batteries weighing up to 79 lbs is $25 plus actual shipping charges. For batteries weighing more than 79 lbs, please contact Epoch Batteries for a box and shipping quote.

For further assistance, reach out to us at:
Solar Guys Pro

(571) 350-0146
info@solarguyspro.com

Epoch Batteries Manufacturer's Limited Warranty

Registration Requirement: Register your battery within 90 days of purchase to avoid the warranty starting from the manufacturer's date of the battery. Proof of ownership is required, and warranties are non-transferable.

Product Registration Page

Warranty Overview

Warranty Coverage for Specific Models:

1. Epoch Essential Models:

   • Years 1-3: If a valid warranty claim is made and the battery cannot be repaired, the manufacturer will replace it with a similar product at no cost.
   • Years 4-5: If a valid warranty claim is made and the battery cannot be repaired, a similar product will be offered at 40% off the current retail MSRP.
   • Years 6-11: If a valid warranty claim is made and the battery cannot be repaired, a similar product will be offered at 25% off the current retail MSRP.

2. 48V GC2 Golf Models:

   • Years 1-3: If a valid warranty claim is made and the battery cannot be repaired, the manufacturer will replace it with a similar product at no cost.
   • Years 4-5: If a valid warranty claim is made and the battery cannot be repaired, a similar product will be offered at 40% off the current retail MSRP.
   • Years 6-11: If a valid warranty claim is made and the battery cannot be repaired, a similar product will be offered at 25% off the current retail MSRP.

3. All Other Models:

   • Years 1-5: If a valid warranty claim is made and the battery cannot be repaired, the manufacturer will replace it with a similar product at no cost.
   • Years 6-11: If a valid warranty claim is made and the battery cannot be repaired, a similar product will be offered at 25% off the current retail MSRP.

Battery (LiFePO4) Warranty Coverage Epoch Batteries, under EDG Sales International LLC, warrants each Lithium Iron Phosphate (LiFePO4) battery to be free from manufacturing defects for 11 years from the date of sale, as verified by the buyer’s sales receipt.

Warranty Exclusions This Limited Warranty does not cover any battery subjected to the following conditions:

• Damage from being unsecured or insufficiently secured.
• Improper installation, use, maintenance, or service.
• Loose battery terminal connections.
• Connecting more than 4 batteries in series (exceeding 48V).
• Reverse polarity connections.
• Inappropriate storage conditions as per the Battery Owner’s Manual, including exposure to extreme temperatures, fire, water submersion, or storing the battery in a completely discharged state.
• Any short circuit caused by accidental, intentional, or inadvertent connection of the positive and negative terminals.
• Damage from impact, accident, collision, or drop.
• Under/overcharging as defined in the Battery Owner’s Manual.
• Use with other third-party products that fail.
• High resistance due to corroded terminals, poor crimps, or insufficient cable size.
• Failure resulting from a faulty electrical system.
• Any battery that has been opened, modified, or tampered with.
• Use in applications other than intended, including repeated engine starting or drawing more amps than the battery’s rated continual discharge.
• Batteries not charged for over a year (batteries need periodic charging to maintain cell health).
• Commercial use where the battery is repeatedly cycled to more than 80% depth of discharge within 24-hour periods.

Epoch Accessories Warranty Epoch Batteries, under EDG Sales International LLC, warrants all accessory components, including chargers, fuel gauges, voltage reducers, and other accessories, to be free from manufacturing defects for 1 year from the date of sale, as verified by the buyer’s sales receipt. All accessories are covered for full replacement within the warranty period.

Contact Information

Solar Guys Pro

(571) 350-0146
info@solarguyspro.com

Why Buy From Solar Guys Pro?

- Authorized Retailers: We are authrorized retailers for all brands & products we carry!

- Fast & Competitive Shipping TImes: Experience 5-7 day freight shipping so you can get started on your project asap!

- Warranty on all products (some exclusions may apply): Is your item defective? No problem. You'll receive a replacement free of charge!

- Easy 30-day no questions asked refunds & returns: Change your mind on something? Receive a full refund on your order with a easy 30 day return process

- 12-hour real human support: Got a question? Get in touch via phone, email, and live chat, available Monday - Sunday!

- Our solar tech team has got you covered: Do you need help with your project? A team of Solar Tech Experts will assist you quickly with installation, questions, planning, design, and much more!

- USA Customer Support: You won't be connected to an overseas call center, but instead speaking with our in house customer service team!

- We're proudly based in the USA: Solar Guys Pro is proudly based in Northern Virginia

- All Payments are secured: Be at ease with our protected, encrypted, and secure payment processing!

- We aren't some hotshots!: Do you need help with something urgently? We aren't some hotshots who take 2 weeks to answer a call/email, we get back to you instantly or in minutes!